EazeSupport

Posted by: Will Smith


Description

EazeSupport - Service Providers need a robust ticketing, incident management tool. Our ticketing functionality has been designed specifically to meet the requirements of service providers. Customers can raise tickets through our web portal and interact with the backend team while tracking the status. Configurable work flow rules allows you design unique processes for each customer.
Key functional features:
Centralized view of all in process tickets to the relevant persons
Login to selected customer personnel to allow them to create their tickets, track progress and communicate
Flawless implementation of SLAs with proactive escalations to identified persons / groups
Ticket assignment and collaboration
Ability to manage a ticket in a work group through assignment of tasks
Intuitive and easy to use
Accessible from all locations through the internet
Alerts on dashboard and emails to keep abreast of any pending activity
Multi lingual interface
Out of box default setup for quick start
Rich documentation and support to Administrators
Access to online documentation, FAQs, User guides


Listing summary

Category

Customer Support

Phone

+91 98105 03482

Posted on

23-12-2016


Additional Details

Listing owner: Will Smith